Thank you for visiting yehcenter.com. We would like to thank you for choosing us for your healthcare needs and for your referrals. We have put together this guide to help enhance awareness and educate consumers on what to look for when purchasing healthcare products on the internet. We hope that this guide will be helpful. If you have any questions, email me at: drpearl@yehcenter.com or at Customer Service.

Thank you,
Dr. Pearl Yeh,
PRESIDENT OF OPERATIONS

+ How fast will you get your order ?
Make sure the company you are ordering from tells you EXACTLY when you can expect your order. Make sure you know BEFORE you place your order.

When you order from us, we process and send out your order within 3 working days. We ship it out via UPS ground. If you need the supplements sooner, please notify us and we will send it via UPS next day or second day air. Because we send out your orders promptly, you will not run out of supplements. We understand the importance of this!

+ Who formulated your dietary supplements?
It is important to know who formulated your dietary supplements.

Dr. Timothy Yeh, Ph.D., OMD, L.Ac. has over 47 years of medical experience in both modern and natural medicines and has treated over 470,000 patients in the United States of America and China. Documented records and patient testimonials report of our successful treatment programs for many difficult diseases, including rheumatoid arthritis, multiple sclerosis, myasthenia gravis, seizures, Crohn's Disease, tumors, cysts, diabetes, infertility, and many more. Our clinic has helped prevented amputation, liver transplant, and brain surgery. We have helped cancer patients regain recovery.

+ How long has the company you are ordering from been in business?
Longevity of a company is based upon service, quality, effectiveness, safety, and GREAT RESULTS in treating patients! It is a gauge of how good a business is and if it lives up to what the owners say. If a business has longevity, it continuously surpasses its competitors and lives up to high standards.

We have been in business for over 20 years! We are an established company in the United States of America and we strive to uphold our standards!

+ Who manufactured your dietary supplements?
It is important to know who manufactured your dietary supplements. Herbal and nutritional ingredients need to be blended and made properly in order to achieve results and to ensure the availability of the active properties and phytochemicals. We have the refined skill of encapsulating, tablet pressing, perfumery, and making supplements into liquids and crystals. Therefore, know who manufactured your herbal supplements!

We are continuing the Yeh family tradition in America using the manufacturing techniques and engineering methods that took over 120 years to master and are only handed down by family. During the 1930's, the Yeh family founded the Royal Yeh Perfume and Cosmetic Industry, which set the foundation for all of China and placed the Yeh family name into the history books. Perfume and cosmetics were brought to a high scientific level and our forefathers researched, formulated, engineered and manufactured best quality, natural products for all of China. We are the third and fourth generation of successors and have the knowledge of superb manufacturing skills. In addition, we are directly connected with the top herbal manufacturing facility in China that has over 200 years of history and experience and are ranked among the top 50 most successful companies in all of China. They have provided us with top consultants and pharmaceutical engineers.

+ What is the product quality of the supplements you are taking?
It is important to find out what type of ingredients are going into your body. If the ingredients are of poor quality, the phytochemicals and active components are vastly diminished. Do not skimp on your health. You are worth it!

All of our products and supplements have been formulated by experienced doctors and have been clinically used for over 47 years! They are made of the finest top-quality ingredients. Our products have been successfully test marketed and have already been selling at the retail level for nearly two decades. Yeh Herbs Manufacturing ensures the best formulation, best quality and finest ingredients to uphold the reputation of our company.

+ What is the refund policy?
Find out what the refund policy is before you order your products.

Returns are accepted within 30 days for exchange, credit or refund. Products must be unused and in saleable (new) condition. Credit will be applied upon receipt of merchandise. Special orders cannot be accepted for returns.

+ Customer testimonials

Customer testimonials are a good measure of if a company delivers more than they say or how personalized their service is. Its one thing for a company to tell you how great their service is and what they promise, its another thing altogether when actual patients and customers are willing to share their positive experiences with a testimonial. A business receives credibility when someone recommends the company to others. The same can hold true for testimonials. A customer writing the testimonial really wants people to know what a great experience they had with the company. Companies that get alot of positive feedback from their customers will most likely post them.

+ How secure is the website you are ordering from?
Internet security is an important issue when you are ordering online. The site you are ordering from should use SSL technology. It is the industry standard and is used by the Giants on the internet such as Amazon.com, Yahoo.com, Target.com, Walmart.com and others. SSL technology encrypts all credit card and personal information until it reaches the vendor you are ordering from.

Our site uses Verisign SSL technology for the maximum security.

In addition, we have taken extra further steps to ensure your privacy.

* We uphold the confidentiality of your purchase. 
* Your privacy is always guaranteed!
* Your credit card information is protected by our systems manager and requires passwords to obtain.
* We do not print out documents with your credit card information on it.
* We do not download your credit card information on any of our computers.

+ Is your information private or being sold?
This issue is extremely important. Some companies make thousands of dollars selling or renting their customer list. Sometimes it is disquised on an order form that askes you to uncheck a box (that is already checked) if you do not want to recieve information about "related products". Some companies will actually sell their products for a lower price because the more names they can collect, the more names they can sell or rent to other companies.

We feel that IT IS NEVER ACCEPTABLE to sell, rent or trade ANY customer information. Make sure that the company states that they do not sell, rent or trade customer information. They should have a customer privacy policy. Our policy: We NEVER sell, rent or trade ANY customer information. ALL customer information is STRICTLY CONFIDENTIAL.

+ How is the customer service?
This one is a little difficult to judge until after you have ordered from a company but still it is important. To judge this BEFORE ordering from a company, there are a few things to look at that should give you a pretty good indication if the company has good customer service.

Testimonials - the more a company has, the better the customer can judge

Contact info - Make sure they have email contact info or phone number. Although some people prefer to contact companies by phone, we recommend using email. The reason? You have a printed record of when and what you requested. Also, it avoids telephone tag. When you email a company, try to be as specific as possible, so they can send you a specific answer to your question or concern. Your email, in most cases, will be answered within 24 hours during working days. We always encourage customers to email us with their questions or concerns.

We are committed to customer satisfaction because patients are our top priority. We provide proper training for the staff and supply brochures and all necessary information regarding our proprietary products. We work closely with each client company to insure that mutually agreed upon targets and goals are set, achieved and reviewed. We also offer convenient ordering, have products delivered quickly, and maintain reliability and efficiency.